Those who read this blog regularly know that I heart my NYC IVF clinic, but lately, as I try to line up everything I need for this upcoming cycle in Denver, they have been less than helpful.
First came trying to get my records to take to the one-day work-up earlier this month. I was able to get most things through a basic records request, but the embryology reports were mysteriously missing.
And I wanted the embryology reports from our five IVF cycles to see what happens with our embryos over time. I love my doctor, but he is awfully vague - so I've never been clear about whether none of my embryos get to blast or just not in good enough shape to freeze or what...
So we emailed my RE directly, and he sent us back to another section of medical records. Who said it would take several days, but that everything should be faxed to Denver in time for the appointment.
Well, I wasn't feeling so confident in them at this point. Fortunately, we have connections and were able to ask (nicely) if someone from patient services could help us get the records we needed. So she did. For hours. We ended up sitting in her office two hours before our flight because she hadn't been successful. And it was at that point we found out that embryology records are usually not released. WHAT?! Our friend in patient services went ballistic, ranting that of course we could get them, they are after all, OURS. She went round and round to various departments, finally tracking down someone in the embryology lab itself, and then it turned out that there was a special "lock" on the file that only my RE could break.
By this time, it's about an hour until our flight to Denver. The last flight of the day. The RE is in surgery. We've found the file but can't get access to it. Sigh. So the patient services rep calls our doctor in surgery (gulp) and asks for his permission to access the file. And he says ok. And we get the file. And amazingly, we make it through NYC traffic to the airport in time to catch our flight. A minor miracle. And I was grateful. But I was also wondering, gee, RE, if you knew this is what we needed and how hard it would be to get, why just keep sending me back to med records?! Sigh.
The second bit of drama occurred last week when I needed to have day 3 bloods drawn and shipped to Denver. Not sure how to go about this, I called my RE and got turfed to his nurse, who didn't call me back until the end of the day Friday and basically said, No way no how was I going to be able to get blood drawn and sent to Denver. Absolutely not. And by the way, she was leaving the office right then, so I couldn't call her back. And she added to not call the on-call staff either. Hmmmm.... I was peeved at her attitude, as my RE has said he would support me cycling in Denver. So I had Will email him (thought a little M.D. to M.D. email couldn't hurt) and five minutes later he says no problem, just come in the next morning and ask for a specific tech and she'll do it. Done. No problem.
Why does this have to be so hard? Is this what the whole Denver cycle is going to feel like? Geesh!
I should tell them if they make it too hard for me, I might just stick around and do a sixth cycle with them. That should get things moving! I'm sure they think I've tanked their stats quite enough already!!